Special Mortgage and staff among finalists for coveted industry titles

Specialist Mortgage and its Director, Helen Avis, have both been announced as a finalists in the WA Finance Broker Business Award and WA Residential Finance Broker Award at the annual Mortgage & Finance Association of Australia* (MFAA) State Excellence Awards.

The awards highlight brokers, broker businesses and staff who have demonstrated exceptional customer service, professionalism, ethics, growth and innovation.

Judged by an independent panel of industry specialists, business professionals and experts, the MFAA Excellence Awards are the most rigorous in the Australian mortgage and finance industry.

“I am honoured to have been recognised by my industry peers and to have been selected from all the entrants across WA and named as a finalist for this award,” Ms Avis said.

“I have built a reputation on my tenacity to respond promptly and professionally and working tirelessly to secure the best financial packages for my clients, who often don’t fit into traditional lending options.

“Much of my time is spent dealing with credit policy teams, finding solutions to technical challenges.”

Helen said 80 per cent of new business generated is from existing client referrals.

“I have been cognisant of maintaining exceptional customer service in my busiest periods.

“As a team we are focused on communication, empathy, transparency and problem-solving and I believe this is what brings people back year-on-year.”

“The MFAA has acknowledged Helen Avis and Specialist Mortgage as state finalists for demonstrating professionalism, integrity, ethical conduct, growth and innovation,” the MFAA stated.

“To be recognised as a finalist speaks volumes of their exceptional practice and professionalism in the mortgage and finance industry,” the MFAA added. 

Over the last 20 years the awards have played a key role in lifting the standards of service and professionalism across Australia’s mortgage and finance industry.

All finalists, including Helen Avis and Specialist Mortgage, have an opportunity to be recognised as their state’s winner. State winners will then be in the running to win the prestigious national title at the MFAA National Excellence Awards in July.

Specialist Mortgage is part of the SMATS Group, which provides property and tax services.