Having problems with a calculator?
Incorrect data
Our calculators use data supplied from third party sources. Unfortunately we cannot guarantee their accuracy as fees and duties change frequently. If you've noticed any out of date figures, we'd appreciate hearing from you so we can prompt our suppliers to update their data.
Display problems with Safari and Firefox
Most calculators will display fine the first time however will fail on subsequent visits with Safari and Firefox (PC and Mac).
Safari: Go to the 'Safari' menu at the top left of your screen and choose 'Empty Cache' from the drop down menu.
Firefox (Mac): Go to the 'Firefox' menu at the top left of your screen and choose 'Preferences' from the drop down menu. Navigate to the 'Privacy' icon on the right and then click on 'Cache' in the submenu. Hit the 'Clear' button.
Firefox (PC): Go to the 'Tools' menu at the top right of your screen and choose 'Options' from the drop down menu. Navigate to the 'Privacy' icon on the right and then click on 'Cache' in the submenu. Hit the 'Clear' button.
Reload the page with your browser's navigation tools.
Our apologies for any inconvenience - we're currently looking into the problem.
Getting Flash calculators to work
Most of our new home loan and savings calculators require Flash and therefore and can only be viewed on machines that have the Flash plug-in installed. The Macromedia Flash plug-in is available for most popular browsers and can be downloaded from http://www.macromedia.com/go/getflashplayer.
The Stamp Duty, Amortising and Income Tax calculators are based on JavaScript and will work on all modern javascript enabled browsers.
On all calculators, make sure you enter numbers only, no commas, dollar signs or percent signs, eg. 100000 not $100,000.
Updating Java
The AAPR, Investment and Mortgage Calculators are Java applications. If you are receiving errors or they don't appear then try updating your PC's Java by visiting the Java website.
If you still have problems after that, please let us know. Thanks!
